Support Policies

All Forecast Pro software — Forecast Pro XE, Forecast Pro Unlimited and Forecast Pro TRAC— includes twelve months of maintenance and support at no additional cost. The following services are included:

• Software updates and revisions
  
• Unlimited technical support via phone, fax and email

After the initial year, you can extend the maintenance and support on your product(s) by paying an annual renewal fee prior to the expiration date of the current services. If you register your products, you will be notified automatically of software updates, and will also automatically receive a renewal notice in advance of your anniversary date to allow you to extend these services. Timely renewals ensure that you receive the most recent product versions and gain direct access to technical support via telephone and email.

If your support and maintenance has lapsed, please contact us to determine if these services can be reinstated. Note: depending upon the circumstances, you may be required to purchase the current version of the product(s) or reinstatement fees may apply.

To receive technical support, email us, or call us at (617) 484-5050 during our normal business hours of 9am to 6 pm ET. For answers to general questions regarding Forecast Pro, we also encourage you to access the Product FAQ page.

Current Maintenance and Support Renewal Fees